FAQ

Genesis Integrative Medicine: Rooted in Health
Achieve Optimal Health Today

Frequently Asked Questions

Do You Take Insurance?

While we do not take insurance for our services, we do help you to utilize your insurance when possible for labs, ultrasounds, prescriptions, and referrals.

With telemedicine on the rise, some individuals are finding coverage for telemedicine services and we are happy to provide you with a superbill (paperwork to submit to your insurance) to file a claim. Please email us to ask for a superbill after your visit.

Can I Use my HSA or FSA?

Absolutely! If you have an HSA or FSA plan as part of your high-deductible health plan, you can use these funds to cover our lab tests, consults, monthly payments for plans, and supplements. Please email us if you need a letter to support your request.

Can I Cancel or Reschedule my Appointment?

No Show & Cancellation Policy
– “No Show” means any patient who fails to arrive for a scheduled appointment.
– “Same Day Cancellation” means any patient who cancels an appointment less than 24 hours before their scheduled appointment.

Policy:
– If it is necessary to cancel an appointment, patients are required to call or leave a message at least 24 hours before their appointment time on the clinic line ONLY at 920-304-0249. Any other means of contact for a cancellation will not be honored. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.

Procedure:
Appointments must be cancelled at least 24 hours prior to the scheduled appointment time on the clinic line ONLY at 920-304-0249. A cancellation charge, equal to the cost of your missed appointment, will be charged to your credit card on file for failure to call a minimum of 24 hours prior to appointment.

What Kinds of Medications Do You Prescribe?

We are able to prescribe most traditional medicines and we are happy to review what kind of support your body might need from prescription drugs. Providers have obtained extra training with prescribing hormone replacement treatments, including bioidentical hormones. We work with compounding pharmacies for thyroid medications and allergen-free medications.

What Kinds of Lab Tests are Needed?

During your medical consultation, we will determine which tests are needed, taking into account your financial resources and how much testing you would like to do.

Testing is frequently done to assess nutritional status, vitamin levels, hormone evaluations, genetic testing, mitochondrial function, gastrointestinal health, adrenal function, and more.

Some testing can be performed with an at-home test kit to collect urine, saliva, or stool. Some tests may require a blood draw. In all cases, we will assist you in coordinating initial and follow-up testing.

How Much does Lab Testing Cost?

Depending on what tests may be recommended for you, in-home lab tests are typically between $100-$500. You may be able to use your insurance for any tests done at your local lab.

To best answer your health concerns, discounts for at-home lab test kits are included as part of many programs and plans.